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Return & Refund
At Nousha, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund process. Below are the details of our policy, including the steps to request a return or refund in different scenarios.
1. General Return Policy
- Eligibility: Items must be returned within 30 days of the delivery date. The items must be unused, in their original condition, and with all tags attached.
- Non-Returnable Items: Personalized items, sale items, and gift cards are non-returnable.
2. Return Process
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Initiate a Return:
- Contact Us: Email us at support@nousha.store with your order number and the reason for the return.
- Receive Return Authorization: Our customer service team will respond within 1-2 business days with a return authorization and detailed instructions on how to send the item(s) back.
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Package Your Return:
- Secure Packaging: Place the item(s) in the original packaging or a similar secure package to avoid damage during shipping.
- Shipping Label: You are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
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Send It Back:
- Shipping Address: Send the package to the address provided in the return authorization email.
- Tracking: We recommend using a trackable shipping method to ensure your return reaches us safely.
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Inspection and Refund:
- Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet the return criteria.
- Refund Processing: If the return is approved, we will process your refund to the original payment method within 5-7 business days.
3. Return & Refund Scenarios
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Defective, Damaged, or Incorrect Items:
- Action: Contact us immediately upon receiving a defective, damaged, or incorrect item.
- Process: We will offer you a full refund or a replacement at no additional cost. Nousha will cover the return shipping cost in these cases.
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Items Not Received:
- Action: If your order has not arrived within the estimated delivery time, please contact us.
- Process: We will investigate the issue with the carrier. If the package is confirmed lost, we will offer a full refund or a replacement.
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Order Cancellation:
- Before Shipping: If you cancel your order before it has been shipped, we will issue a full refund.
- After Shipping: If the order has already been shipped, you will need to follow the return process outlined above. Refunds will be processed once the item is returned to us.
4. Refund Process
- Timeframe: Refunds are typically processed within 5-7 business days after we receive and inspect your return.
- Original Payment Method: Refunds will be issued to the original payment method used during checkout.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Exchange Policy
- Process: Nousha does not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
6. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team:
- Email: support@nousha.store
- Monday - Saturday: 8:00 AM - 5:00 PM (EST)
Thank you for choosing Nousha. We appreciate your business and are here to ensure your satisfaction with every purchase!
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Email: support@nousha.store
Contacting Hours: Mon-Sat: 8:00 am - 5:00 pm (EST)
Address: 5179 Komatiite Ct, Sparks, NV 89436-4053, United States